I have a sync group that is stuck with "processing" status since 23/12/2014. Can this be solved from backend?

Status

Processing

LAST SYNC

23/12/2014 10:05:34

Sync Group ID

73d5bd9d-33ec-47cc-8808-df5c0504523e_West Europe

Location

West Europe

Subscription Name

Compass Cloud

Subscription ID

cb1e8791-b516-421b-898a-65f09794b512

Conflict Resolution

Client Wins

Thank you for your help.

Hi SiggeWynant,

Thanks for your information about the subscription ID and Sync Group ID. The Microsoft support engineer will help to solve the problem from backend. Sometime delay might be expected. Your patience is greatly appreciated. Thank you for  understanding and support.


Thanks,
Lydia Zhang

Eventually the group stopped processing, I don't know if it was due to a timeout or through backend intervention.

I was able to delete the sync group.